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Specialized BMC Helix/ITSM skill plus seniority reduces broad applicant pool, but Product Owner roles remain popular.
Role requires specific ITSM platform administration and ITIL knowledge, limiting cross-industry transferability.
Explicit 9+ years requirement, BMC Helix/ITSM expertise and ITIL/PO experience make filters strict.
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Own and maintain the product roadmap and backlog for the BMC Helix ITSM platform, driving feature prioritization and sprint execution.
Coordinate operational management, platform upgrades, maintenance, and governance including CMDB accuracy and system performance.
Translate business requirements into technical specifications and workflows, ensure alignment with company goals through reporting and stakeholder communication.
9+ years experience in IT operations with hands-on expertise in BMC Helix ITSM administration or similar ITSM tools.
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
Experience in Agile Product Owner role with strong knowledge of ITIL-based service management (ITIL v4 certification is a plus).
Work Experience Required: 9+ years in relevant ITSM or IT operations roles.
Experienced in managing ITSM platforms with a focus on bridging technical and business teams and delivering scalable IT capabilities.
Strong background in ITIL frameworks, Agile methodologies, and product ownership within operational environments.
Demonstrates analytical and organizational skills with the ability to coordinate cross-functional teams and communicate effectively with business leaders.