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Niche storage expertise and seniority limit candidates despite metro location and generic title.
Highly specialized storage, kernel, and RDMA/NVMe skills limit transferability.
Explicit 8+ years and specialized storage, kernel, and networking expertise make filters stringent.
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Own end-to-end resolution of critical customer escalations in enterprise and hyperscale environments, including root cause analysis and mitigation.
Lead live incident response efforts (war rooms, incident bridges) and collaborate cross-functionally to improve product resiliency.
Leverage AI-powered debugging and automation tools to streamline diagnostics and reduce time-to-resolution while enhancing customer support experience.
8+ years of experience in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
Strong knowledge of file systems (S3, POSIX, NFS), storage performance, and Linux kernel internals.
Proficiency in Python, Go, and C++ scripting/coding and proven debugging skills with tools like strace, tcpdump, perf on Linux environments.
Experience with RDMA, NVMe-oF, or high-performance networking stacks.
Technical expert comfortable handling high-pressure, production-impacting escalations in distributed systems at scale.
Strong communicator capable of translating complex technical issues into executive-level summaries and leading cross-functional incident response.
Deep understanding of storage internals and hands-on skills in leveraging AI/ML tools for observability, automation, and self-healing support mechanisms.