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Specialized endpoint toolset (Intune, Jamf, Tanium) but office location and known employer create moderate competition.
Endpoint management skills transfer across industries but require specific platform experience, so fit is moderately sensitive.
Multiple mandatory platform-specific skills and enterprise tooling requirements make screening stringent and selective.
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Manage and resolve endpoint-related incidents, requests, and service tasks within ServiceNow SLAs, supporting Windows and macOS endpoints via Microsoft Intune and Jamf Pro.
Perform endpoint provisioning, configuration, application deployment, patch compliance, policy administration, and lifecycle management including Microsoft Autopilot and Tanium usage.
Collaborate with Endpoint Systems Architects on technology rollouts, process improvements, and participate in endpoint-related projects, migrations, upgrades, and security initiatives.
Hands-on experience with Microsoft Intune, Jamf Pro, Tanium, Windows and macOS endpoint management.
Experience with ServiceNow for incident/request/task management and Tier 2/3 technical support for endpoint and client platform issues.
Bachelor's degree in Computer Science, IT or related field, or equivalent practical experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in enterprise endpoint management with operational responsibility across multiple platforms and tools.
Capable of working within SLA frameworks managing multiple concurrent issues and collaborating with architecture and engineering teams on new technologies and process improvements.
Knowledgeable in endpoint security, compliance, automation (e.g., PowerShell scripting), and ITIL processes relevant to endpoint services.