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Tier-1 employer and metro location increase applicants but niche SMAX/OO skill and seniority reduce competition.
Role requires niche SMAX/OO ITSM experience, limiting cross-industry transferability.
Explicit 8–10 years and mandatory SMAX/OO expertise create stringent candidate filters.
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Design, develop, test, and deliver clean, reusable code and components primarily for OpenText SMAX and Operations Orchestration products.
Lead implementation and administration of SMAX modules including Incident, Service Desk, Change, Problem, and Request based on ITIL processes, and integrate SMAX with other service desk tools using REST, Web services, Email, and Database integrations.
Provide level 2/3 production support, automate repetitive production tasks, validate releases, maintain data models and pipelines standards, and ensure effective communication with stakeholders.
8 to 10 years of experience in OpenText SMAX and Operations Orchestration programming/scripting and implementation.
Proven skills in installation, configuration, SMAX impact analysis, and Unix/Linux/Python scripting.
Knowledge of MicroFocus products, basic networking, database, and server OS concepts, with demonstrated experience in Web/API application development and support.
Work Experience Required: 8 to 10 years in relevant OpenText SMAX and OO domains.
Experienced implementation engineer familiar with full SDLC and agile practices focused on ITIL-driven SMAX service management tools.
Strong technical ability in scripting, API integrations, and system administration with a strategic focus on automating production support and improving data pipeline standards.
Proven capability to take ownership of complex SMAX and OO environments, delivering robust, supported releases with clear communication across cross-functional teams.