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Senior, niche infrastructure role in a non-Tier-1 company reduces applicant density despite metro location.
Core systems and IT service skills are broadly transferable across industries.
Explicit 8–12+ years plus mandatory ITIL, Windows/AD, M365, virtualization and networking creates strict filters.
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Provide L1/L2 IT support and troubleshoot hardware, software, network, and OS issues in a Windows environment including Active Directory and Microsoft 365.
Own service quality and user experience, driving structural improvements based on recurring issues and supporting ITIL-based processes.
Collaborate with international IT teams to standardize tools and processes, and contribute to building a scalable global IT service model.
8-12+ years of experience in IT support, infrastructure, or systems engineering.
Strong knowledge of Windows Server, Active Directory, Microsoft 365, and networking protocols (TCP/IP, DNS, DHCP).
Experience with ITIL or structured service management practices.
Experience working with international or distributed teams, with fluent English.
Hands-on senior IT engineer comfortable taking technical ownership beyond ticket resolution in a fast-growing, international environment.
Proactively improves IT systems, processes, and service quality with a structured approach focused on end-user experience and operational reliability.
Able to balance day-to-day IT operations with strategic improvements and support the development of a scalable, standardized global IT support model.