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Medium—metro location, mid-level role, and recognisable employer increase applicant competition.
Medium—core Snowflake and BI skills transfer across industries, though regulated pharma experience is advantageous.
Medium—requires mandatory Snowflake, production support and ITSM skills but lacks explicit years requirement.
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Own day-to-day support for the Snowflake platform powering critical reporting and dashboards, ensuring platform stability and data availability.
Manage incidents, service requests, and minor enhancements using ITSM tools like ServiceNow while meeting SLAs and operational reviews.
Collaborate with BI developers and business users to investigate and resolve issues across data pipelines, Snowflake objects, and reporting outputs, focusing on data quality and preventive operations.
Bachelor’s degree or relevant experience in IT, Computer Science, Data Engineering, or a related field.
Strong hands-on experience supporting Snowflake environments, including data structures, loads, transformations, and issue analysis.
Experience with data pipeline support and incident management in production or business-critical environments using ITSM tools such as ServiceNow or JIRA.
Fluent English communication skills and experience working across Western time zones in an international environment.
Experience supporting enterprise BI or analytics platforms with knowledge of dashboards developed by centralized data or BI teams.
Proven ability to operate within structured service models aligned to defined SLAs and business hours, handling multi-layer incident triage and resolution.
Familiarity with Power BI integrations, data governance, continuous improvement initiatives, and collaborative engagement with geographically distributed teams.