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Niche LIMS/VBScript support and seniority reduce applicant pool despite Bangalore location.
LIMS-specific domain knowledge and VBScript bias fit toward life-sciences, but support skills are transferable.
Multiple mandatory tooling and scripting requirements but no explicit years increases filter strictness.
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Provide first and second line technical support for LIMS applications, including issue diagnosis and resolution.
Design, develop, and debug automation scripts and customize LIMS platform user interfaces to enhance workflows and functionality.
Manage ticket routing, status tracking, escalation in BMC Helix/ServiceNow, and collaborate with IT teams to resolve complex problems.
Experience: Professional experience in IT/software support with proven use of ticketing tools like BMC Remedy or ServiceNow.
Technical skills: Proficiency in VBScript, SQL (including T-SQL), Windows environments, networking fundamentals, asynchronous/synchronous communication, and familiarity with testing frameworks (MS Test, Jasmine, NUnit, etc).
Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
Familiarity with ITIL practices and working knowledge with tools like TFS and automated translation tools for multilingual ticket management.
Experienced in supporting and automating product application workflows within regulated IT environments.
Capable of independently managing multiple tasks, ticket routing, and escalation with strong monitoring and debugging skills.
Comfortable working with asynchronous/synchronous communication and collaborating across IT teams to resolve complex issues efficiently.