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Remote mid-level support role with general requirements and a known brand yields medium competition.
Requires niche prepress/Esko knowledge but transferable support skills exist, giving moderate industry transferability.
Requires explicit 2+ years prepress or formal qualification plus shift flexibility, so moderately strict.
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Provide technical support and resolve complex issues for Esko Prepress Engines solutions to ensure smooth deployment and customer uptime.
Maintain ongoing communication with customers during issue resolution and proactively anticipate challenges to prevent escalations.
Build and sustain trusted customer relationships, maximizing value from Esko software while collaborating with internal teams to improve support processes.
Experience handling complex technical issues with customers and/or suppliers or 2+ years in prepress for packaging, workflow administration for prepress automation, or Esko software use (Automation Engine, Imaging Engine, etc.).
Fluency in English (written and spoken).
Willingness to work rotational shifts including weekends and 24/7 support environment.
Comfortable working in hybrid mode (office and work-from-home).
Technically proficient in web application workings and prepress or packaging workflow environments, with problem-solving and analytical skills.
Experienced in customer-facing technical support roles requiring ownership and proactive issue resolution.
Able to work across global teams supporting diverse and evolving customer environments with clear communication.