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Metro-based mid-level cloud networking role with broad multi-cloud requirements and a known startup brand.
Strong cloud-networking and multi-cloud product focus limits cross-industry transferability.
Mandatory 5+ years, multi-cloud networking, and specific protocols/tools make shortlisting strict.
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Serve as technical escalation point for complex multi-cloud networking, connectivity, security, and performance issues in customer environments.
Lead end-to-end resolution for deployment, integration, optimization, and upgrades of Aviatrix cloud networking solutions, including hands-on live troubleshooting and root cause analysis.
Collaborate cross-functionally with Sales, Solution Engineering, and Product Engineering teams to drive customer satisfaction and product improvements, including mentoring junior engineers and developing technical documentation.
5+ years experience in customer-facing technical roles such as customer success, technical support, network engineering, or similar.
Strong expertise in networking fundamentals including routing and switching, BGP, OSPF, TCP/IP, DNS, NAT, IPsec VPN, SSL VPN, and packet analysis.
Hands-on experience with AWS, Azure, and GCP cloud networking components and cloud architectures.
Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or equivalent practical experience.
Experienced in managing complex cloud networking issues in enterprise multi-cloud environments with demonstrated escalation and resolution ownership.
Proficient in collaborating across sales, engineering, and product teams to translate customer feedback into product and process improvements.
Comfortable working in fast-paced, customer-driven context with strong technical communication and mentoring abilities.