Back
Metro mid-level role with SFCC specialization and known brand, moderate applicant density.
Requires SFCC and incident-management expertise, partially transferable across ops and backend candidates.
Explicit 4+ years, SFCC/server-side JavaScript and on-call requirements enforce strict screening.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead Level 3 technical support by analyzing, debugging, and resolving high-priority production issues with urgency.
Lead technical incident war rooms coordinating across development, QA, L2, DevOps, and clients for rapid outage resolution.
Maintain and produce documentation, knowledge base articles, and runbooks to support smoother incident management and empower L1/L2 teams.
Minimum 4 years of relevant technical support experience.
Proficient in debugging server-side JavaScript and platform components, with strong root cause analysis skills.
Must provide on-call support for critical incidents outside standard business hours (rotational, not shift).
Location: Bengaluru; employment type: Full-Time; Work Experience Required: 4+ years.
Experienced in leading crisis resolution and collaboration during high-stress incidents (war rooms).
Strong communication skills for clear technical explanation and client interaction at multiple levels.
Comfortable working in Agile environments with cross-functional teams including development, QA, and DevOps.