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Generalist Engineering Manager title plus Bangalore metro and unspecified experience increase applicant competition.
People leadership with DevOps/ITIL focus is moderately transferable across industries with some domain specificity.
Requires people management, delivery ownership, and ITIL/DevOps knowledge but no explicit years, so moderate strictness.
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Lead and develop two teams: a 24x7 customer-facing First Line (Helpdesk) team and an Operational Toolkit software engineering team.
Own and execute team plans aligned with business goals, ensuring high-quality delivery on timelines, cost, and business value.
Manage people leadership activities including coaching, recruitment, performance management, and foster collaboration across global and local stakeholders.
Proven experience as a people manager, including coaching, mentoring, and career development.
Experience owning or driving delivery responsibility with ability to plan, execute, and monitor deliveries.
Working knowledge of ITIL, DevOps, and agile methodologies.
Fluent in English (spoken and written).
Experienced leader capable of adapting leadership style based on team maturity and individual needs in a dynamic environment.
Comfortable managing delivery operations with accountability for quality and timely outcomes.
Experienced working in global or cross-cultural organizations or complex technical environments (nice to have).