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Popular PM role, metro Bangalore location, and recognizable brand create high applicant competition.
Requires gaming-specific experience and player-psychology knowledge, making cross-industry transferability low.
Explicit 6–8 year requirement plus 3–4 years gaming experience makes filtering highly strict.
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Own and execute the product roadmap for customer experience (CX) and VIP user support tooling and features, ensuring quality and validated deliverables.
Drive performance improvements and own KPIs such as CSAT, VIP net gaming revenue (NGR), first response time, resolution time, and VIP user engagement.
Lead market research on CX and VIP experiences to identify pain points and whitespace opportunities, translating insights into product requirements and measuring post-launch impact.
6-8 years of product management experience with user-centered product delivery, including 3-4 years in gaming industry (Real Money Gaming or Social Gaming).
Proven track record of designing, launching, and optimizing features that drive engagement and monetization.
Location requirement: Hybrid work in Bangalore, India.
Travel requirement: Less than 10% travel.
Experienced in strategic product leadership within real money or social gaming domains, with deep understanding of game loops, player psychology, and community engagement.
Strong analytical skills with capability to interpret data and drive product decisions, including owning and improving KPIs continuously.
Proven ability to lead cross-functional teams and influence stakeholders without direct authority in a fast-moving, complex environment.