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Strong employer brand plus general SRE role balanced by seniority and regulated-banking domain, yielding medium competition.
Role requires specific SRE, Kubernetes, and enterprise banking support experience, making background fit highly domain-sensitive.
Mandatory customer-facing experience, hands-on Kubernetes/observability, and regulated banking context create high screening strictness.
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Diagnose, troubleshoot, and resolve complex technical issues across application, infrastructure, and platform layers in an AI-enabled banking environment.
Engage directly with Tier-1 banking customers to investigate and communicate technical issues and resolutions.
Use observability tools and AI-driven SRE capabilities to analyze system behavior and improve support processes.
Strong hands-on troubleshooting experience in production or customer-facing technical environments.
Hands-on experience with Kubernetes and container technologies.
At least one proven customer-facing technical role with experience managing investigations or escalations.
Technical knowledge of Linux, networking fundamentals, APIs, services, and distributed systems.
Experienced in resolving complex issues with calmness and technical precision under pressure in customer-facing roles.
Comfortable integrating AI tools (LLMs) into daily troubleshooting and support work.
Prefers hands-on problem solving and operational incident resolution over architecture or platform design roles.