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Strong brand, metro location, and generalist customer-facing role make applicant competition high.
Skills are transferable across SaaS roles but require domain SaaS/HCM experience, giving moderate sensitivity.
Minimal years but mandatory SaaS implementation/customer experience and project management create moderate strictness.
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Own the end-to-end implementation process of Rippling’s suite of HR, Payroll, Benefits, IT, and other products for startups and SMB customers.
Drive adoption of purchased products while managing customer expectations and timelines.
Collaborate cross-functionally with Sales, Account Management, Product, Engineering, and Support to ensure seamless delivery and continuous product improvement.
Minimum 1 year of hands-on experience in Implementation and/or Customer Experience at a fast-growing SaaS company.
Proven project management skills handling multiple simultaneous projects in a fast-paced environment.
Strong communication and relationship-building skills focused on exceptional customer experience.
Work Location: Hybrid model with in-office presence at least 3 days a week, applicable to employees living near a Rippling office.
Experienced managing implementations for startup and small to medium-sized business clients in SaaS domain, particularly in HR, Payroll, Benefits, or IT platforms.
Comfortable working closely with cross-functional teams including Sales, Product, Engineering, and Support to solve problems and drive adoption.
Demonstrates operational ownership over implementation processes and customer success outcomes.