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Remote role with common infrastructure skills and metro location creates moderate applicant competition.
Core infrastructure skills transfer across industries but MSP and virtualization specifics increase domain sensitivity.
Multiple mandatory infrastructure technologies and preferred certifications make hiring filters moderately strict.
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Provide expert-level technical support and escalation for complex client IT infrastructure including Windows Server, virtualization, storage, and enterprise networking.
Design, implement, standardize, and optimize server and infrastructure configurations across multiple customer environments.
Drive root cause analysis, automation, documentation, and mentor junior engineers while collaborating with network and security teams.
Experience supporting Windows Server, Active Directory, VMware/Hyper-V virtualization, storage systems, backup solutions, and enterprise networking.
Prior experience in MSP or multi-client data centre environments.
Certifications like VCP, MCSE, RHCE or equivalent preferred but not mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Proven ability to handle high-level escalations and drive infrastructure improvements in complex enterprise environments.
Technical proficiency across Microsoft, virtualization, storage, and automation tools with experience in hybrid cloud (Azure, Microsoft 365).
Comfortable working remotely and independently in a high-demand, multi-client support setting.