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Strong Tier-1 brand plus common DevOps skills increase competition, though seniority narrows the candidate pool.
DevOps skills are transferable but banking front-office knowledge and controls raise industry specificity.
Banking controls and leadership expectations make domain experience and governance credentials moderately strict.
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Monitor and maintain the bank’s critical technology infrastructure, resolving complex technical issues to minimize operational disruption.
Develop and improve support models and service offerings for clients, including preventative maintenance, automation, and capacity management.
Lead or guide teams on complex assignments, analyze root causes of system issues, and influence risk mitigation and policy development.
Experience in technical support for complex IT infrastructure issues in a banking or similar environment (exact years not explicitly mentioned).
Proven ability in executing preventative hardware/software maintenance and using monitoring tools to ensure system performance.
Leadership responsibilities or equivalent for managing teams or leading collaborative assignments.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in advanced support and service management with the ability to lead teams or projects in complex technical environments.
Skilled in root cause analysis, automation implementation, and capacity/resiliency management relevant to critical infrastructure.
Strong ability to influence decision-making, risk mitigation, and policy development aligned with organizational goals.