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Strong employer brand, metro hiring and broad operational skill requirements increase applicant competition significantly.
Core infrastructure and monitoring skills are transferable, but banking-specific controls and compliance raise moderate specialization needs.
Role requires senior technical and leadership experience plus domain-specific operational skills, so filtering will be moderately strict.
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Monitor and maintain critical banking technology infrastructure, resolve complex hardware, software, and network issues to minimize operational disruptions.
Develop and enhance support models, automate processes, optimize monitoring tools, and ensure system performance and business continuity.
Lead or guide teams in complex problem resolution, influence operational decisions, manage risks, and contribute to policy and governance improvements.
Experience in technical support for complex IT environments, including hardware/software maintenance and issue resolution (specific years not explicitly mentioned).
Proven ability to analyse system logs, utilize monitoring tools, and implement automation for operational efficiency.
Leadership experience or demonstrated capacity to lead teams, set objectives, and manage performance (either as People Leader or senior individual contributor).
Work Experience Required: Not explicitly mentioned in the JD. Notice period: Not explicitly mentioned in the JD.
Strong expertise in managing and supporting critical banking technology infrastructure with a focus on resilience and business continuity.
Comfortable operating at a senior level influencing policy, risk mitigation, and governance within complex, multi-disciplinary teams.
Experienced in collaborating across business functions and communicating complex, sensitive information to diverse stakeholders.