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Remote role but senior and niche ServiceNow expertise reduces broad competition to moderate levels.
Highly specialized ServiceNow and ITSM expertise limits transferability across unrelated industries.
Explicit 10+ years requirement, ServiceNow mastery, and leadership expectations create high filtering for candidates.
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Provide technical vision and leadership to Sales and Delivery teams, ensuring client business and technical expectations are met.
Manage a team of 10-15 engineers and architects, overseeing career development, performance, and resource management to meet utilization and quality goals.
Drive delivery of client-focused projects, support pre-sales activities, develop internal IP, and contribute to solution and practice growth initiatives.
10+ years hands-on experience implementing ITSM, CSM, ITBM, or ServiceNow modules like Discovery, Service Mapping, Event Management.
Mastery in at least one ServiceNow suite.
Experience managing, mentoring, and coaching technical teams.
Work Experience Required: 10+ years
Strong technical and business acumen with the ability to architect solutions and communicate high-level vision to clients and teams.
Experienced in leading and developing teams with focus on quality delivery, ownership, and accountability.
Capable of supporting pre-sales, project delivery, and internal solution development in a collaborative, fast-paced environment.