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Tier-1 brand, generalist service-delivery role, metro location, and common skillset increases applicant competition.
Technical service-delivery skills are transferable, but client-facing SLA and audit experience favors similar industries.
No explicit years but mandatory service-delivery and Microsoft infrastructure experience increases screening strictness.
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Manage a team of L1, L1.5 engineers and technical leads to ensure client services meet SLA targets with timely reporting of deviations and improvements.
Lead daily team discussions to identify and implement performance improvements and oversee operations review meetings for KPI tracking and issue resolution.
Drive operations for new client transitions and projects while ensuring adherence to ISO compliance and effective stakeholder management.
Bachelor's degree in Information Technology, Computing, or related field.
Microsoft Certifications such as Azure, MCSA, or MCSE required.
Experience: Solid experience in technology industry service delivery with moderate experience managing a technical team.
Workplace: On-site working at client or company location as specified.
Experienced in Microsoft Infrastructure technologies including AD, Exchange, Skype for Business, Windows Server, and Windows Azure.
Operationally strong with demonstrated skills in IT infrastructure, IT operations, problem analysis, and solution formulation.
Skilled in managing technical teams with ability to lead cross-functional teams and maintain performance under pressure.