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Metro location, generalist product title, and known corporate brand increase candidate competition.
CRM and finance domain experience moderately increases industry specificity despite transferable product skills.
CRM platform and Microsoft Dynamics experience plus product/backlog skills make screening moderately strict.
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Support and optimize the CRM product ecosystem by analyzing business needs and translating them into actionable user stories for development teams.
Work cross-functionally with product managers, CRM developers, and operational stakeholders to implement new features and improve system usability and performance.
Manage the product backlog and end-user requests using tools like Jira, ensuring alignment with business objectives in a fast-paced environment.
Experience with CRM platforms, preferably scaling Sales, Service, Operational and Marketing functionalities.
Familiarity with Microsoft Dynamics CRM and Atlassian tools such as Jira and Confluence.
Strong English communication skills (written and verbal).
Degree in Business, Marketing, or a related discipline.
Experienced in working with both Agile and Waterfall project methodologies within global matrixed organizations.
Capable of managing competing priorities and operating independently with minimal supervision in fast-paced, high-visibility roles.
Comfortable working cross-functionally with diverse teams and translating complex business needs into technical requirements, with a proactive problem-solving attitude.