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Tier-1 brand, mid-level generalist PM title, and metro location increase applicant competition.
Identity verification and regulatory focus require domain-specific experience, reducing industry transferability.
Explicit five-year minimum, domain experience and mandatory tool familiarity create strict shortlisting filters.
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Own and define the global document verification and data management quality strategy ensuring compliance and adaptation to regional requirements.
Develop and drive strategic roadmaps by translating complex regulatory requirements into actionable projects influencing executive stakeholders.
Establish and lead regular business review processes (MBR/QBR) to monitor quality metrics, reduce leakage, and improve customer experience in identity operations.
Minimum 5 years of experience in Program Management, Service Quality Assurance, or Identity/Risk Operations.
Proficiency in quality management principles, methodologies, and relevant tools (e.g., NICE, ObserveAI, Tableau).
Experience in creating and maintaining data-driven business reviews and reporting structures.
Strong communication skills and experience leading cross-functional teams without direct authority.
Strategic thinker capable of balancing global consistency with regional regulatory and market-specific requirements.
Demonstrated ability to influence senior stakeholders and execute complex program roadmaps in a regulated environment.
Experience partnering with customer experience and legal/privacy teams to optimize processes while maintaining compliance.