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Tier-1 brand, common PM title, and metro location increase applicant competition.
Strong ITSM/ServiceNow and DevOps focus reduces transferability across non-IT industries.
Multiple mandatory filters: 7+ years, ITSM/ServiceNow, ITIL, and DevOps/release expertise.
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Lead technical assessment and configuration for ITSM and ITOM requirements on ServiceNow platform, ensuring platform upgradability and performance with new releases.
Establish and validate release management processes aligned with PSL Release manager & ART Trio, including multi-instance upgrades and automated CI/CD deployment pipeline development.
Drive and manage multi-disciplinary teams and complex stakeholder relationships across cloud and on-premises IT projects, coaching developers and managing scrum masters.
7+ years overall experience with mandatory 5+ years in Release Management & ITSM modules.
Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Technology, or relevant field.
Strong experience with ServiceNow, Jira, Rally, or similar tools, ITIL process knowledge (minimum foundation certification), and Agile methodologies (Scrum & Kanban).
Hands-on knowledge of CI/CD, automated release tools (e.g., XL Release, UrbanCode), programming (JavaScript, Java, Python, XML), DevOps tools (Docker, Jenkins, GitHub), and cloud (AWS, GCP) and on-premises deployment.
Experienced project manager with deep technical and functional leadership in managing complex IT systems and ITSM platform lifecycle including release and upgrade management.
Proven ability to lead cross-functional Agile teams and manage multiple stakeholders in a multi-cloud and on-premises environment with strong delivery ownership.
Strong operational focus on automation, CI/CD pipeline development, platform health optimization, and continuous improvement in scalable ITSM delivery.