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High — Tier-1 brand, popular program role, metro location, and broad platform requirements increase competition.
Medium — core program management skills transfer, but Salesforce and customer-support platform experience required.
High — explicit 12+ years requirement plus domain-specific Salesforce and digital platform experience required.
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Lead end-to-end delivery of digital platform programs enhancing customer support and service experiences, including portals, tools, and enterprise integrations.
Act as Scrum Lead for Agile teams, facilitating ceremonies, backlog execution, and driving Agile best practices and continuous improvement.
Manage cross-functional alignment, stakeholder communication, risk, and delivery metrics in a fast-paced environment to meet business and customer objectives.
12+ years of program/project management experience; minimum 5+ years in customer support or digital platforms domain.
Strong Agile/Scrum experience, including Scrum Master or equivalent role.
Experience delivering digital platforms or enterprise applications with familiarity of Salesforce and enterprise system integrations.
Work location requirement: Primarily onsite at HPE office.
Experienced at combining strategic program management with hands-on Agile delivery leadership in cross-functional teams.
Comfortable managing complex digital platform initiatives involving customer support portals and service experience transformations.
Capable of operational leadership to drive team velocity, remove impediments, and ensure delivery against defined timelines and success metrics.