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ServiceNow specialization reduces candidate pool despite mid-level, metro role and moderate employer brand.
ServiceNow-specific expertise and ITIL focus limit cross-industry transferability.
Explicit 5+ years ServiceNow experience, scripting and ITIL requirements enforce strict candidate filtering.
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Lead and ensure technical excellence, stability, and security of the ServiceNow platform including managing cloning, patching, performance monitoring, and incident follow-up.
Define, implement, and continuously improve operational and platform services such as ticket routing, second-level ticket service, reporting, and process optimization across multiple ServiceNow teams.
Drive daily platform operations and incident resolution while promoting continuous improvement initiatives including automation and AI capabilities within the ServiceNow ecosystem.
5+ years of hands-on experience in ServiceNow administration or operational roles in an enterprise environment.
Basic ServiceNow scripting knowledge (e.g., JavaScript in ServiceNow context) and proven experience in report and dashboard creation.
Strong understanding of ITIL-based Operational Service Management processes (Incident, Problem, Change, Request, CMDB).
Degree in Computer Science, Information Systems, or equivalent practical experience.
Experienced in managing and improving enterprise-scale ServiceNow platforms with a focus on operational excellence and technical stability.
Capable of independently driving end-to-end topics with strong ownership, self-organization, and initiative.
Familiar with Agile methodology and interested in leveraging AI-enabled capabilities for automation and enhancement of ServiceNow processes.