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Niche ServiceNow architect skills and seniority reduce applicant density despite Bangalore location.
Strong ServiceNow platform specialization limits cross-industry transfer despite general QA skills.
Explicit 8+ years plus ServiceNow, ATF, and QA governance requirements make screening stringent.
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Own and implement the QA and test automation strategy for ZEISS' global ServiceNow platform, ensuring high-quality scalable solutions.
Define and govern QA processes and KPIs, collaborating closely with the Global Software Test Center to align standards and continuously improve quality engineering.
Champion AI-supported testing by evaluating tools, coaching teams, and integrating AI use cases into test design, execution, and defect analysis.
8+ years of professional experience in software quality assurance and test automation, preferably in enterprise environments.
Hands-on expertise with ServiceNow modules (e.g., ITSM, ITOM, HRSD, ITRF), administration, core development concepts, and ServiceNow Automated Test Framework (ATF).
Degree in computer science, information systems, software engineering, or comparable qualification.
Experience with QA processes (UAT, functional, regression, non-functional testing) and agile (Scrum) environment experience.
Experienced in large-scale ServiceNow implementations and able to translate QA strategy into measurable outcomes for a global platform.
Skilled in integrating AI tools responsibly into QA workflows to increase automation and quality engineering effectiveness.
Able to collaborate cross-functionally and align QA governance with global standards and practices for sustainable test automation.