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Tier-1 brand, Bangalore metro, and broad generalist ITSM/project skill requirements increase competition.
Strong ITSM/ServiceNow and release management requirements create high domain specificity and reduce cross-industry fit.
Multiple mandatory years plus required ITSM/ServiceNow and ITIL qualifications create strict shortlisting.
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Lead technical assessment, configuration, and upgrade of ITSM/ITOM platforms (primarily ServiceNow) ensuring platform performance and upgradability.
Establish and validate Release management processes coordinating multiple releases, upgrades, and deployments across environments using CI/CD pipelines and automated release tools.
Drive cross-functional project teams, oversee scrum masters, and manage complex IT projects combining cloud and on-premises systems with end-to-end lifecycle ownership.
Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or relevant field.
7+ years overall experience with minimum 5+ years in release management and ITSM/ITOM modules.
5+ years project management experience across SDLC with formal experience in KPIs, planning, scoping, and execution.
Strong experience with ServiceNow, Jira, Rally, or equivalent tools plus ITIL foundation certification mandatory.
Experienced managing complex IT systems and projects involving cloud (AWS, GCP) and on-premises environments with a strong release and deployment management background.
Hands-on knowledge of Agile (Scrum & Kanban), DevOps practices, CI/CD automation, and scripting/programming languages such as JavaScript, Python, and Linux systems.
Skilled in coordinating multi-disciplinary teams including developers, architects, and product owners, with demonstrated leadership in technical and functional domains.