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Tier-1 brand and metro location increase competition, but senior, operations-focused role narrows candidate pool.
Role needs Microsoft infrastructure and service delivery expertise, moderately limiting cross-industry transferability.
Mandatory Microsoft certifications and service-delivery experience increase selectivity but no strict years required.
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Manage and lead a team of L1, L1.5 technical engineers, and technical leads to deliver service delivery and support activities.
Ensure client services meet agreed SLAs, reporting deviations, and implementing performance-enhancement solutions.
Drive operational process improvements, manage new client transitions and projects, and uphold ISO compliance and audit readiness.
Bachelor's degree or equivalent in Information Technology / Computing or related field.
Microsoft Certification (Azure, MCSA, MCSE) required.
Solid experience in the Technology Industry with service delivery and moderate experience managing a technical team.
Experience working with Microsoft Infrastructure technologies such as Active Directory, Exchange, Skype for Business, Windows Server, and Windows Azure.
Workplace type: On-site
Strong technical expertise in IT infrastructure, systems, and Microsoft infrastructure technologies.
Experience in managing technical teams with operational accountability and service delivery focus.
Ability to work in a pressured environment, cross-culturally, with strong stakeholder management and process improvement orientation.