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Metro mid-level NOC/service-delivery role at known brand with broad requirements increases competition.
Specialized network, NOC, and regulatory expertise limits cross-industry transferability.
Multiple mandatory network, ITSM, compliance and 24x7 NOC operational requirements enforce strict candidate filtering.
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Lead and manage 24x7 NOC operations ensuring network, security, and infrastructure components perform optimally with adherence to SLAs, OLAs, and KPIs.
Drive major incident and problem management processes, including war room coordination, RCA, and preventive action implementation to minimize MTTR.
Manage and mentor a team of NOC engineers, oversee stakeholder communications and service reviews, and spearhead continuous improvement through automation and AI/IOps adoption.
Strong understanding and hands-on experience with Network Infrastructure (Routing, Switching, WAN, SD-WAN).
Experience with Firewall technologies such as Palo Alto, Fortinet, and Check Point, and Data Center technologies including Cisco ACI, Nexus Switches, Load Balancers.
Familiarity with enterprise Monitoring & Observability tools (SolarWinds, Nagios, Zabbix, SevOne), ITSM tools (ServiceNow, BMC Remedy), and ITIL processes covering Incident, Problem, Change Management.
Work Experience Required: Not explicitly mentioned in the JD.
Proven experience supporting 24x7 NOC/SOC operations in enterprise or managed service environments with strong customer-facing service delivery skills.
Experience driving operational excellence and automation initiatives, including scripting/automation with tools like PowerShell, Python, or Ansible.
Familiarity with compliance frameworks (ISO 27001, RBI, PCI-DSS, CERT-In) and cloud monitoring/operations across AWS, Azure, or OCI.