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Niche airline domain requirement reduces applicants despite metro and recognizable employer.
Mandatory airline/OTA experience makes role highly industry-specific and less transferable.
Explicit 6–10 years, 2-year leadership requirement, and mandatory airline domain create strict filtering.
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Own end-to-end operational performance and reliability of airline API integrations, including SLA adherence and system health monitoring.
Lead incident management, root cause analysis, and implement measures to prevent recurring production issues.
Manage and mentor Product Operations Analysts, coordinate across teams and external partners to maintain operational excellence.
6–10 years experience in Product Operations, Technical Operations, Production/Application Support, or Service Delivery with at least 2 years in a leadership role.
Mandatory experience in the airline domain within travel, airline, or OTA industry involving API integrations.
Proven skills in incident management, operational KPI monitoring (uptime, latency, booking failure rates), and SLA governance.
Experience working collaboratively with Product, Engineering, Customer Support, and external airline partners.
Experienced leader comfortable managing cross-functional teams and operational priorities in a fast-paced environment within travel/airline technology.
Strong operational and analytical mindset with experience implementing governance frameworks, dashboards, and SOPs for API-based products.
Familiarity with incident/problem management and real-time monitoring tools (e.g., Grafana, Kibana, Splunk, Datadog) and reporting platforms.