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Metro location and known employer increase competition, though niche networking skills moderate applicant pool.
Highly domain-specific networking and embedded C++ expertise limits cross-industry transferability.
Explicit 8+ years plus mandatory L2/L3 forwarding and expert C/C++ create stringent shortlisting filters.
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Troubleshoot, debug, and fix customer issues and defects in Data Center routing and switching network and management applications.
Work closely with core development teams to perform root cause analysis and implement timely solutions for customer escalations while updating case data and SLAs.
Collaborate with customer-facing teams to troubleshoot live customer network issues and contribute to feature enhancements for patch releases.
Bachelor's or Master's degree in Electrical Engineering or Computer Science.
Minimum 8 years of professional experience in software development or related networking roles.
Strong technical expertise in Layer 2 and Layer 3 forwarding protocols and customer issue resolution.
Proficiency in C/C++ programming; familiarity with Docker/Kubernetes environments is a plus.
Experienced in network management systems, especially with NetConf and gNMI based management technologies.
Comfortable communicating effectively across multiple organizational levels including Product Management and Technical Marketing.
Capable of working independently within Agile development processes and comfortable handling customer escalations in complex environments.