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Tier-1 brand, mid-level generalist role in Bangalore with broad networking requirements increases competition.
Specialized Juniper/Aruba networking skills moderately limit cross-industry transferability.
Explicit 3+ years requirement plus vendor certifications and specialist networking skills enforce moderate shortlisting strictness.
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Lead troubleshooting and issue resolution for premium customer network problems involving hardware/software, ensuring timely and documented communication with customers and engineering teams.
Replicate customer environments in lab settings to identify issues, provide fixes, and escalate complex problems to higher level support as needed.
Mentor junior support engineers and collaborate with technical teams to share knowledge and improve troubleshooting efficiency.
Bachelor’s degree in Electronics, Engineering, Computer Science or equivalent.
Minimum 3 years of experience in the Networking industry, or 2+ years with extensive Juniper or Aruba experience, or troubleshooting datacenter and enterprise core networks.
Strong knowledge of Layer 2 and Layer 3 networking technologies including IP routing protocols (BGP, OSPF, ISIS), Ethernet, VLAN, multicast, wireless LAN, and network security technologies.
Willingness to work hybrid model (2 days per week onsite), including rotational weekend support as per roster.
Experience with Juniper (Junos, EX, QFX series) and Aruba (AOS-CX, CX Switches, Aruba Wi-Fi) platforms with demonstrated troubleshooting ability.
Strong customer communication skills with the capability to advocate for customers and manage escalations effectively.
Ability to mentor peers and quickly learn through knowledge-sharing in complex network environments.