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Tier-1 brand, mid-level generalist support title, metro location, and mid experience amplify candidate competition.
Vendor-specific networking and datacenter troubleshooting create strong domain bias and limited cross-industry transferability.
Explicit 3+ years, vendor certifications, and specialized networking skills enforce strict hiring filters.
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Lead troubleshooting and resolution of issues reported by Premium Customers on Juniper and Aruba networking products, including hardware and software levels.
Own communication and documentation between customers, engineering teams, and support peers to ensure timely and effective problem resolution.
Mentor newly hired support engineers and escalate complex issues promptly to higher-level technical teams.
Bachelor's degree in Electronics, Engineering, Computer Science or equivalent.
3+ years experience in the networking industry; candidates with 2+ years of extensive JUNOS/Juniper or Aruba experience or 2+ years troubleshooting datacenter/enterprise core networks may be preferred.
Proficient in Layer 3 IP protocols (BGP, OSPF, ISIS), Layer 2 technologies, multicast protocols, wireless LAN tech, and network security technologies.
Hybrid work setup with average 2 days per week onsite at HPE office; weekend coverage as per roster.
Strong expertise in Juniper and Aruba platforms including switching and WLAN, with hands-on experience in replication of customer environments for troubleshooting.
Comfortable working autonomously on complex network issues with clear ownership of customer communication and problem resolution.
Experienced in mentoring peers and collaborating closely with L3+ engineering teams for technical guidance and knowledge sharing.