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Mid-level, generalist PM role with 5+ years experience increases competition; no Tier-1 brand or remote advantage.
Role requires SaaS customer success and enterprise experience, moderately limiting transferability across industries.
Explicit 5+ years SaaS/customer success requirement and enterprise experience make shortlisting moderately strict.
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Lead and execute ~90-day targeted recovery plans for high-risk or stalled customers to reduce churn and improve product adoption.
Orchestrate cross-functional teams and align stakeholders internally and with customer executives to drive recovery outcomes and maintain momentum.
Develop and scale repeatable customer recovery playbooks and data-driven intervention frameworks to enhance future prevention and retention strategies.
5+ years experience in Customer Success, Program Management, Consulting, or Services in SaaS.
Proven track record of turning around at-risk customers with measurable outcomes.
Strong leadership and stakeholder management skills in complex, multi-stakeholder enterprise environments.
Excellent communication skills with executive-level presence.
Experienced in managing relationships with high-touch, enterprise customers facing adoption and retention challenges.
Data-driven leader skilled at root cause analysis and simplifying complex problems into clear, executable recovery plans.
Capable of influencing cross-functional teams without direct authority to align on strategic recovery goals.