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Remote role and mid-level Salesforce specialization increase applicant competition.
Salesforce skills are platform-specific yet widely transferable across industries, so moderate fit sensitivity.
Role requires specific Salesforce Service Cloud expertise and operational experience but lacks strict years or mandatory certifications.
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Act as Salesforce Service Cloud Subject Matter Expert including support of implementations, migrations, cutovers, and production go-lives.
Collaborate with third-party vendors to ensure smooth deployments and create operational RACI matrices for Service Cloud.
Lead technical candidate assessments, onboarding, post-go-live roadmap creation, and user support including ticket resolution within SLA.
Strong experience with Salesforce Service Cloud and supporting Salesforce implementations and migrations.
Proven ability to evaluate Salesforce solution architecture, integrations, and deliverables against Statements of Work.
Experience with troubleshooting, incident management, and providing post-go-live enhancements.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in acting as a Salesforce Lead Administrator or Service Cloud Lead with hands-on operational responsibility.
Skilled in stakeholder management and coordinating across multiple business units and project teams.
Proficient in creating operational processes, ownership models, and in-depth knowledge transfer to new hires.