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Metro location, generalist lead title, client-facing implementation scope, and recognizable fintech brand increase candidate competition.
Skills in client implementations and migrations are transferable, but fintech domain knowledge adds moderate sensitivity.
No explicit years but requires in-depth technical delivery and client-facing expertise, so medium strictness.
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Manage resources, budgets, and activities related to delivering new services during client platform transitions.
Ensure SLAs and KPIs are met or exceeded, including designing and testing conversion plans to client specifications.
Maintain project control over schedule, risks, scope, budget, build strong client relationships, and identify sales opportunities.
Work Experience Required: Not explicitly mentioned in the JD
Experience in managing client service delivery, platform transitions, and project management.
Technical expertise in setup, installation, data mapping, testing, and client training related to technology or business process solutions.
Ability to provide cost estimates, budgeting, and resource planning for implementation services.
Experienced in overseeing complex client transitions with strong control over project variables and coordination across teams.
Capable of independently solving complex problems and acting as a technical resource within the team.
Skilled at interfacing with clients, sales, consulting, and internal teams to align strategy and improve product/service delivery.