FBS Solution Engineer (AI Solution Architect)

Own end-to-end architecture and integration for AI voice agent solutions involving Cisco, GECX, and backend services to enable real-time customer interactions.

Design and optimize backend systems including APIs, conversational flows, state management, and observability frameworks focusing on scalability and performance standards.

Collaborate with product, engineering, and vendors to define technical roadmap and drive solution implementation for distributed, event-driven telephony and conversational platforms.

Total Experience: 15 to 20 years, with 3-5+ years specifically in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions; 1-2 years experience on GECX (Genesys CX) or similar platforms.

Strong expertise in Cisco contact center platforms including telephony, SIP, routing, and handoffs.

Proficiency in Node.js backend development including APIs, microservices, and integration layers; experience with conversational systems design involving prompt flows and session management.

Must have skills: Cisco contact center, GECX/CX platforms, Node.js, AI-driven conversational or customer interaction platforms (voice/chat); Work timing: 01:00 PM to 10:00 PM IST.

Experienced solution architect with deep knowledge of real-time, distributed telephony and conversational AI systems across enterprise contact center environments.

Hands-on with backend architecture and integration, especially skilled in Node.js and event-driven system design to support scalable customer interaction platforms.

Comfortable operating in collaborative, product-driven environments requiring coordination across multiple technology stacks and vendors.