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Remote role, generalist IT support title, and Bangalore metro increase applicant competition.
Core IT support skills are highly transferable; WMS adds some warehouse-specific bias.
Requires explicit 2+ years plus Windows Server, Linux, networking and WMS skills.
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Provide remote technical support and manage IT systems (hardware, software, UPS, network) for Advance Logistics Centers globally, focusing on Pick, Pack and Ship functions.
Manage ITSM ticket resolution within SLAs and coordinate maintenance and monitoring of network/server infrastructure worldwide.
Oversee IT asset and consumable inventory, coordinate with vendors and global teams, document IT processes, and deliver training on IT systems to warehouse staff.
Bachelor's degree in Information Technology, Computer Science, or related field.
At least 2 years of IT support experience, preferably in warehousing or advance logistics environment.
Technical skills in Windows Server, Linux, Networking, Troubleshooting, System Administration, VPN Configuration, and Warehouse Management Systems (WMS).
Strong communication skills required.
Experienced in IT operational support within logistics or warehousing environments, familiar with ALC operations.
Skilled in coordinating globally distributed teams and third-party vendors for seamless 24x7 support.
Able to manage technical inventory and documentation while ensuring compliance with security protocols and SLAs.