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Metro location, mid-level generalist role, and broad skillset required increase competition.
DevOps and operations skills are highly transferable across industries.
Explicit 3–5 years requirement plus specific cloud, DB, and on-call experience makes filters moderately strict.
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Ensure reliable and timely delivery of product data through proactive and reactive monitoring and incident management.
Maintain 24/7 service availability via rotating on-call shifts and provide timely communication to management during incidents.
Identify opportunities for process improvement and automation, maintain production systems, and collaborate with DevOps and Engineering teams.
Bachelor's degree in a technical field or equivalent professional experience.
3-5 years of application/data support experience with Linux and/or Windows environments.
Proficiency in multiple programming languages (e.g., Java, .Net, SQL) and experience with both relational and non-relational databases (e.g., MSSQL, MongoDB, Kafka).
Experience with AWS or other major cloud platforms and strong networking knowledge in physical and cloud environments.
Experienced in service operations with a focus on automation, quality, and process improvement within hybrid legacy and cloud infrastructures.
Demonstrates strong analytical and problem-solving skills with a proactive approach to incident detection and resolution.
Communicates effectively across teams and is comfortable working independently and collaboratively in a 24/7 support environment.