Back
Mid-level generalist title, metro location, and common skillset amplify applicant competition.
Program management skills transfer across industries, but SaaS customer-success experience increases domain specificity.
Explicit 5+ years plus required enterprise SaaS and cross-functional experience produces moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and manage approximately 90-day targeted intervention engagements to recover and stabilize high-risk or stalled customers, driving measurable turnaround outcomes.
Orchestrate cross-functional teams to align and execute on a unified customer recovery plan with clear milestones and success criteria.
Develop scalable customer experience playbooks and leverage data insights to improve recovery models and reduce churn risk.
5+ years experience in Customer Success, Program Management, Consulting, or Services within SaaS.
Proven ability to turn around at-risk customer situations with measurable outcomes.
Experience working with enterprise or high-touch customers in complex, multi-stakeholder environments.
Strong cross-functional leadership, stakeholder management, and executive communication skills.
Experienced in managing complex customer recovery programs in SaaS with a focus on high-touch enterprise clients.
Skilled in data-driven decision making, root cause analysis, and coordinating multiple internal teams to drive outcomes.
Demonstrates strategic leadership with ability to influence without direct authority and deliver executive-level updates.