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Hybrid metro role, mid-level Salesforce BA title, common skillset and global consultancy brand increase applicant competition.
Salesforce-specific skills and CRM experience mean high domain bias and limited cross-industry transferability.
Explicit 4-year minimum and 2-3 years Salesforce experience plus preferred Salesforce certifications make filters moderately strict.
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Act as the primary liaison between IT Business Partner, business stakeholders, and Salesforce developers for CRM initiatives.
Gather, analyze, and document business requirements; translate them into user stories, process flows, and functional specs aligned with Salesforce standards.
Support solution design, configuration, testing, documentation, and drive continuous improvement including training and adoption activities.
Minimum 4 years of Business Analyst experience, including 2-3 years focused on Salesforce CRM.
Strong understanding of Salesforce Sales Cloud; knowledge of MCAE and/or Net Zero Cloud is preferred.
Experience with agile methodologies and working across global time zones.
Salesforce certifications (Administrator and/or Business Analyst) preferred.
Experienced in cross-functional collaboration within global and distributed teams, comfortable with late shifts as per project needs.
Skilled at translating complex business needs into Salesforce-aligned technical requirements and user stories.
Focused on driving standards, governance, and continuous optimizations in Salesforce implementations within a structured delivery model.