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Strong employer brand, mid-level generalist title, metro location, and 3-6 year experience attract high competition.
Skills are transferable across industries, but SIP/voice and healthcare nuances moderate fit sensitivity.
Explicit 5+ years plus mandatory AI/bot, SIP, cloud-native and Kubernetes experience increases filtering.
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Design, build, and maintain multi modal AI bot capabilities including voice and chat experiences with routing, context management, and escalation to live agents.
Develop and support SIP/session management and voice integration features, working closely with voice platform teams.
Design, develop, test, deploy, and support backend services and APIs with involvement in full software development lifecycle and automated testing.
Undergraduate degree or equivalent experience required.
Minimum 5 years professional software engineering experience delivering production applications, with ownership across design to support.
Experience with multi modal AI or bot platform development spanning voice and digital channels, including escalation paths.
Proficiency with cloud native architectures, containerization, orchestration platforms (e.g., Kubernetes), and resilient, high availability system design.
Experienced in developing AI-driven conversational platforms integrating voice and digital channels with real-time context management.
Capable of handling session and voice platform integration, with knowledge of SIP call flow and signaling.
Familiar with AI-assisted software delivery practices and applying guardrails in AI-driven workflows involving LLM, speech-to-text, and text-to-speech technologies.