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Metro location and common BA manager profile increase applicant density despite senior level.
Core BA leadership and delivery skills are broadly transferable across industries with low domain lock-in.
Explicit 7–8+ years, managerial experience, and specific BA/tooling requirements create strict filtering.
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Lead and mentor a team of Business Analysts managing telephony and customer implementation projects, ensuring workload distribution and high-quality deliverables.
Directly contribute to business analysis activities including requirements gathering, process documentation, solution validation, and defect management.
Serve as a senior point of contact for escalations, facilitate stakeholder collaboration, and support rollout and change management to ensure successful adoption of solutions.
Bachelor’s degree in engineering or business or equivalent.
Minimum 7+ years hands-on experience in business analysis with experience managing or leading Business or Implementation Analysts.
Proficiency with tools like Microsoft Office, Jira, ServiceNow, and Confluence.
Experience supporting global, cross-functional teams and handling defect lifecycle including ticket creation, prioritization, and troubleshooting.
Experienced leader able to balance people management with hands-on business analysis in complex, multi-project environments.
Strong communicator skilled in managing stakeholder expectations and facilitating collaboration across technical and non-technical teams.
Detail-oriented, analytical, and adept at process mapping, requirements validation, and driving operational initiatives to meet delivery goals.