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Junior, generalist application support role with common skills leads to moderate competition.
Support and SQL skills transfer across industries, though ERP/HRMS domain knowledge increases specificity.
Requires degree plus explicit 1+ year support experience and ERP/DB familiarity, so moderate filtering.
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Provide technical and functional support for institutional applications including ERP, student management, HRMS, and finance systems.
Troubleshoot application issues, resolve user queries, monitor application performance, and coordinate with development teams for system operation.
Manage incident tickets using tools like Jira or ServiceNow to ensure smooth and efficient application support workflows.
Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field.
Minimum 1 year of experience in Application Support, Technical Support, Help Desk, or related role.
Experience supporting ERP, student management, HRMS, finance, or enterprise applications is required.
Familiarity with Linux/Windows server environments, SQL querying, APIs, application logs, and incident management tools like Jira or ServiceNow.
Operates effectively in technical support roles that require problem-solving in application environments involving databases and web applications.
Able to manage multiple support requests with good prioritization and communication skills, coordinating across teams for issue resolution.
Experience and comfort working with enterprise application ecosystems and ticketing systems indicating readiness for institutional application support.