Back
Tier-1 brand and mid-level role but ServiceNow specialization limits broad applicant pool.
Role requires deep ServiceNow ITSM/CMDB expertise, limiting cross-industry transferability.
Explicit six-year ServiceNow/ITSM requirement and domain-specific certifications imply strict screening.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage and coordinate team's enhancements, support requests, and communication across Deloitte Technology in ITSM, CMDB & ITOM contexts.
Assist in ITSM/CSDM data modeling using defined methodologies for Services, Offerings, Business Applications, and Infrastructure.
Facilitate troubleshooting, training, and communication in ServiceNow ITSM/CMDB, participate in Agile continuous improvement processes.
At least 6 years experience operating/managing within ServiceNow ITSM and CMDB spaces.
Certification or demonstrated understanding of ServiceNow Common Services Data Model.
Experience working in fast-paced Agile environment.
Flexible work style with ability to interact globally; Hyderabad location; work shift 11 AM to 8 PM.
Experienced professional with strong operational expertise in ServiceNow ITSM and CMDB.
Skilled in ITSM process design, customer support coordination, and training delivery on ITIL, ITSM, and CSDM.
Comfortable working in agile teams managing complex technical issues and customer communications in a global enterprise setting.