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Niche IBM Sterling DOM requirement reduces candidate pool despite Hyderabad metro location.
Highly domain-specific Sterling DOM and supply-chain expertise limits transferability across unrelated industries.
Mandatory 6+ years, 5 years Sterling DOM and 4+ years leadership plus platform skill requirements.
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Lead Level 2 and Level 3 production support operations for IBM Sterling DOM applications and integrations in a Direct-to-Consumer and omnichannel supply chain environment.
Own incident and problem management including major incident resolution, root cause analysis, and long-term stabilization efforts within a global, fast-paced setting.
Manage support teams, coordinate daily operations, SLAs, on-call shifts, and serve as primary contact for business and technology stakeholders.
Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
6+ years IT experience with at least 5 years supporting IBM Sterling DOM/OMS environments.
4+ years experience leading production support teams or service delivery functions.
Technical skills: IBM Sterling DOM/OMS (v9.x/10+ preferred), REST/SOAP APIs, XML, XSLT, SQL, MQ, JMS, Java/J2EE, UNIX/Linux; experience with middleware (WebSphere), monitoring tools (Splunk, Dynatrace, etc.), and cloud/container platforms (AWS, Azure, GCP, Docker, Kubernetes).
Experienced in leading production support for critical IBM Sterling DOM supply chain applications within global and high-volume environments.
Proven capability managing cross-functional incident resolution including development, infrastructure, and business teams.
Skilled in operational leadership with focus on SLA adherence, continuous improvement, and stakeholder communication in complex, omnichannel commerce settings.