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Tier-1 brand, metro Mumbai location, and a visible mid-level managed security role increase candidate competition.
Security operations skills are transferable across industries but vendor-specific security experience increases domain bias.
No explicit years but mandates seasoned security tech experience and vendor certifications, creating moderate screening.
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Provide remote L3 technical support for clients by identifying and resolving security technology incidents, ensuring zero missed SLA conditions.
Maintain and update knowledge articles, monitor service delivery against SLAs, and perform pre-emptive maintenance and problem resolution tasks.
Coordinate with internal teams, vendors, and clients to escalate and resolve incidents while documenting and closing issues according to agreed procedures.
Bachelor's degree or equivalent in IT, Computing, or related field.
Professional certification in security technologies (e.g., CCNP, JNCIS, ACCP, PCNSE, CCSE).
Seasoned experience in security technologies (Firewall, IPS, IDS, Proxy) and remote technical support.
Workplace type: On-site. Work Experience Required: Seasoned experience; exact years not specified.
Experienced in providing L3 remote support and troubleshooting in security technologies within complex client environments.
Proficient with vendor technologies such as Cisco, Microsoft, Juniper, Checkpoint, PaloAlto, Fortinet, and related security management concepts.
Demonstrates strong analytical, problem-solving skills and disciplined adherence to operational processes and SLAs.