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Generalist role, mid experience band, and Bangalore metro increase applicant density.
Core helpdesk, IAM and networking skills are widely transferable across industries.
Explicit 2–7 year requirement plus common IT skills required; certifications optional.
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Serve as first point of contact for employee and partner IT support requests, managing Level 1 troubleshooting and ticket resolution for hardware, software, networking, and account access issues.
Support onboarding/offboarding processes, including account provisioning, laptop setup, and equipment management.
Contribute to IT documentation and assist with cross-functional projects such as hardware lifecycle management, security initiatives, and network service deployment under senior guidance.
Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School.
2 - 7 years of experience in IT help desk or support role.
Basic understanding of IAM (user provisioning, SSO), SaaS administration (Google Workspace, Entra, Microsoft Teams, Slack, Zoom), and networking concepts (TCP/IP, DNS, DHCP, VPN).
Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).
Experienced in handling Level 1 IT support in a corporate environment with a strong focus on customer service and efficient ticket resolution.
Comfortable collaborating with senior engineers to learn and integrate SaaS platforms and network equipment like Cisco Meraki and FortiGate.
Ability to contribute to IT documentation and security compliance efforts, including SOC 2, demonstrating operational support mindset and process orientation.