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Niche ServiceNow TSOM expertise and 15+ years seniority shrink applicant pool despite metro location.
Requires deep ServiceNow TSOM/ITOM and observability expertise, limiting transferability across industries.
Explicit 15+ years overall, 8+ ServiceNow years and preferred CTA/ITOM certifications make filters strict.
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Lead the architecture, design, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions across large enterprise environments.
Define scalable, resilient IT Operations architectures with integrations to monitoring tools and enable proactive operations using AIOps and observability features.
Act as the technical authority for TSOM solutions, mentor teams, drive governance, and collaborate with enterprise stakeholders including IT leadership and business units.
15+ years overall experience in IT Service Management, IT Operations or Enterprise Monitoring; 8+ years hands-on with ServiceNow platform focused on ITOM/TSOM.
Strong technical expertise in ITOM Discovery, Service Mapping, Event Management, Operational Intelligence, CMDB data modeling, and ServiceNow scripting.
Proven architect or lead consultant experience in large-scale ServiceNow programs, with skills in documentation, distributed systems, and hybrid cloud environments.
Mandatory certifications not explicitly required but ServiceNow Certified Implementation Specialist – ITOM is highly preferred; ITIL certifications preferred.
Experienced ServiceNow architect capable of designing and executing enterprise-scale TSOM solutions with a strong focus on observability, AIOps, and hybrid infrastructure.
Senior technical leader with proven ability to influence and collaborate with cross-functional teams including IT operations and business stakeholders.
Demonstrated track record in solution design, stakeholder engagement, and mentoring technical teams on best practices for ServiceNow TSOM architecture.