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Senior and niche ServiceNow TSOM requirement lowers competition, but mid-tier employer increases applicant pool moderately.
Role requires deep ServiceNow TSOM expertise, making cross-industry transferability limited.
Explicit 15+ years overall and 8+ years ServiceNow experience plus preferred certifications make filtering highly strict.
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Lead design and architecture of ServiceNow TSOM solutions aligned with enterprise IT Operations strategies.
Drive implementation and integration of TSOM solutions across large enterprise landscapes including multi-cloud and hybrid environments.
Provide technical leadership, define governance, and enable AIOps-driven proactive operations with event correlation, anomaly detection, and automation.
15+ years overall experience in IT Service Management, IT Operations, or Enterprise Monitoring.
8+ years hands-on experience with ServiceNow ITOM/TSOM including Discovery, Service Mapping, Event Management, and Operational Intelligence.
Proven experience as Architect or Lead Consultant on large-scale ServiceNow implementations.
ServiceNow Certified Implementation Specialist – ITOM highly preferred; ServiceNow CTA and ITIL v3/v4 certifications preferred.
Strong background in architecting scalable and resilient ServiceNow TSOM solutions across hybrid, multi-cloud, and on-prem environments.
Experience integrating ServiceNow with enterprise monitoring tools like Splunk, Dynatrace, AppDynamics, Azure Monitor, and AWS CloudWatch.
Ability to influence senior leadership and technical teams through technical authority and stakeholder engagement in complex, large-scale digital transformation programs.