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Tier‑1 brand increases competition, but senior, specialized product role reduces applicant density.
Requires domain expertise in workforce/customer-service products and AI, moderately limiting cross-industry transferability.
Mandatory 8+ years technical product/program management and senior stakeholder influence make filters strict.
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Define and own the long-term vision and multi-year product strategy for Amazon Customer Service Associate Experience, covering workforce development, intelligence, coaching, performance management, communications, and AI-enabled experiences.
Drive collaboration with Engineering, Applied Science, Business Intelligence, Operations, and senior leaders to transform operational insights into improved product capabilities and associate effectiveness.
Develop product strategies, investment narratives, and vision documents to influence senior leadership and shape long-term investments enhancing associate capabilities and customer outcomes.
Bachelor's degree required.
8+ years of technical product or program management experience.
Proven experience delivering product features and managing tradeoffs.
Experience working with and influencing senior level stakeholders.
Experienced in leading strategic, greenfield product initiatives with significant organizational impact.
Demonstrated ability to operate cross-functionally with technical teams (Engineering, Applied Science, BI) and business leadership to execute long-term product vision.
Background in enterprise software, workforce technology, customer service, or productivity platforms, preferably with familiarity in AI/ML technologies.